Job reference - 271
Location - Salisbury
Job Type - Permanent
Salary - up to £30,000
A fantastic opportunity has become available for an experienced Telecommunications Engineer to join a well-regarded organisation based in Salisbury, Wiltshire.
Salary - up to £30,000 + Benefits + Free Parking + Excellent Working Environment
To be considered for this role you must have experience working as a Telecommunications Engineer and hold a Full UK Driving Licence.
Key responsibilities for a Senior Telecommunications Engineer;
·Provide remote Technical Support to all of our products installed in the field (occasional site visits may be required)
·Update support tickets and customer information on our in-house CRM system
·Log customer enquiries and faults with 3rd Party Support, monitor to ensure the Customers and Services Managers are up to date with any progress.
·Identify any potential issues that could escalate and liaise with the relevant party, either internal or external to resolve these.
·Configure broadband routers to ensure a seamless migration
·Adhere to the support SLA’s and response times in place
·Always act in the best interest of our customers
·Support fellow Engineers remotely and on site
So, if you would like to be a part of an award-winning business that looks after their staff, then please apply now for more information!