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Service Desk Manager


Job reference - 497

Location - Cuffley, Hertfordshire

Salary - up to £50,000 + Healthcare + Pension + Discount vouchers + Employee assistance programme

Working Hours - Mon - Fri (08:30 - 17:30)

Job type - Permanent


A fantastic opportunity has become available for a Service Desk Manager or Senior IT Technician to join a reputable Managed Service Provider, based in Hertfordshire.

The successful Service Desk Manager will be responsible for managing a team of 4 IT engineers, whilst also carrying out 2nd/3rd line support when needed. Our client is seeking either a Service Desk Manager with MSP knowledge or a Senior IT Engineer with MSP knowledge, that is looking to step into a management role.


Key responsibilities for a Service Desk Manager:

  • To manage a team of 4 IT engineers

  • Provide 2nd/3rd Line support when required to help support the team

  • To work as a team and support and provide guidance to team members

  • Deliver excellent customer service

  • Keep up to date with new technologies

  • Display a positive attitude and willingness to learn

Key skills required for a Senior IT Technician:

  • Service Desk Management experience or 3rd Line Level support experience

  • Experience working in an MSP environment

  • Microsoft Azure (file storage, VM, and directory service)

  • Server, Exchange, and Active Directory

  • Microsoft 365/SharePoint/Teams

  • Networking – Firewall/router configuration (Watchguard, Cisco Meraki, Palo Alto)

  • Experience using ConnectWise Automate/Manage would be highly desirable.

So, if you are an experienced IT Technician and are looking to step into a management role, or are a Service Desk Manager, but are looking to work for a company where you will feel valued, then please apply now.


*In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.*

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