Job reference - 497
Location - Cuffley, Hertfordshire
Salary - up to £50,000 + Healthcare + Pension + Discount vouchers + Employee assistance programme
Working Hours - Mon - Fri (08:30 - 17:30)
Job type - Permanent
A fantastic opportunity has become available for a Service Desk Manager or Senior IT Technician to join a reputable Managed Service Provider, based in Hertfordshire.
The successful Service Desk Manager will be responsible for managing a team of 4 IT engineers, whilst also carrying out 2nd/3rd line support when needed. Our client is seeking either a Service Desk Manager with MSP knowledge or a Senior IT Engineer with MSP knowledge, that is looking to step into a management role.
Key responsibilities for a Service Desk Manager:
To manage a team of 4 IT engineers
Provide 2nd/3rd Line support when required to help support the team
To work as a team and support and provide guidance to team members
Deliver excellent customer service
Keep up to date with new technologies
Display a positive attitude and willingness to learn
Key skills required for a Senior IT Technician:
Service Desk Management experience or 3rd Line Level support experience
Experience working in an MSP environment
Microsoft Azure (file storage, VM, and directory service)
Server, Exchange, and Active Directory
Networking – Firewall/router configuration (Watchguard, Cisco Meraki, Palo Alto)
Experience using ConnectWise Automate/Manage would be highly desirable.
So, if you are an experienced IT Technician and are looking to step into a management role, or are a Service Desk Manager, but are looking to work for a company where you will feel valued, then please apply now.
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