Support Desk Engineer - IT/Telecomms

Job reference - 428

Location - Salisbury (Hybrid working or fully remote is available depending on location)

Salary - up to £35,000

Job type - Permanent

Working Hours - Mon - Fri

An amazing opportunity has become available for a Support Desk Engineer to join a reputable business based in Salisbury.

Our client is open to candidates that come from either a Telecomms support desk background or IT Service Desk.

Key skills required for a Service Desk Engineer:

• 2 years experience working in a similar role (either on a Telecomms Support Desk or an IT Service Desk)

• Any knowledge of Telephone systems (preferably LG IPECS or Grandstream UCM, would be hugely beneficial but this is not essential as training will be provided.

• Ability to use initiative with excellent problem-solving skills.

• Strong communication and interpersonal skills.

Key responsibilities for a Telecomms Support Desk Engineer;

• Provide remote Technical Support to all of our products installed in the field (occasional site visits may be required)

• Update support tickets and customer information on an in-house CRM system

• Log customer enquiries and faults with 3rd Party Support, to ensure the Customers and Services Managers are up to date with any progress.

• Identify any potential issues that could escalate and liaise with the relevant party, either internal or external to resolve these.

• Configure broadband routers to ensure a seamless migration

• Adhere to the support SLA’s and response times in place

• Always act in the best interest of our customers

• Support fellow Engineers remotely and on-site

In return, the IT Service Desk engineer will be entitled to:

• Dress down days.

• Free parking.

• Frequent social events and experiences including company holidays.

• 21 days holiday per year increasing by 1 day for each year of service.

• Christmas shutdown period in addition to the annual leave.

• Discounted gym memberships.

• Major discounts on retail purchases, travel, theatre trips, experiences and leisure.

• Free drinks from Café Nero and food from Greggs.

• Free film streaming.

• Birthday Boxes.

• Branded uniform.

Apply now to avoid missing the application deadline for the Telecomms Support Desk role!

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