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Support Desk Engineer - IT/Telecomms


Job reference - 428

Location - Salisbury (Hybrid working or fully remote is available depending on location)

Salary - up to £35,000

Job type - Permanent

Working Hours - Mon - Fri


An amazing opportunity has become available for a Support Desk Engineer to join a reputable business based in Salisbury.


Our client is open to candidates that come from either a Telecomms support desk background or IT Service Desk.


Key skills required for a Service Desk Engineer:

  • 2 years experience working in a similar role (either on a Telecomms Support Desk or an IT Service Desk)

  • Any knowledge of Telephone systems (preferably LG IPECS or Grandstream UCM, would be hugely beneficial but this is not essential as training will be provided.

  • Ability to use initiative with excellent problem-solving skills.

  • Strong communication and interpersonal skills.

Key responsibilities for a Telecomms Support Desk Engineer;

  • Provide remote Technical Support to all of our products installed in the field (occasional site visits may be required)

  • Update support tickets and customer information on an in-house CRM system

  • Log customer enquiries and faults with 3rd Party Support, to ensure the Customers and Services Managers are up to date with any progress.

  • Identify any potential issues that could escalate and liaise with the relevant party, either internal or external to resolve these.

  • Configure broadband routers to ensure a seamless migration

  • Adhere to the support SLA’s and response times in place

  • Always act in the best interest of our customers

  • Support fellow Engineers remotely and on-site

In return, the IT Service Desk engineer will be entitled to:

  • Dress down days.

  • Free parking.

  • Frequent social events and experiences including company holidays.

  • 21 days holiday per year increasing by 1 day for each year of service.

  • Christmas shutdown period in addition to the annual leave.

  • Discounted gym memberships.

  • Major discounts on retail purchases, travel, theatre trips, experiences and leisure.

  • Free drinks from Café Nero and food from Greggs.

  • Free film streaming.

  • Birthday Boxes.

  • Branded uniform.

Apply now to avoid missing the application deadline for the Telecomms Support Desk role!

*In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.*

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