Technical Account Manager

Job reference - 482

Location - Bristol + hybrid working

Salary - circa £40,000

Job type - Permanent

Working Hours - Mon - Fri

An exciting opportunity has become available for Technical Account Manager to join a reputable and forward-thinking MSP, based in Bristol.

Key skills required for a Technical Account Manager:

• 2+ years experience as a Technical Account Manager, 2nd/3rd Line Project Engineer, or similar, within an MSP environment.

• You will be the primary point of contact for clients, so you will need to have excellent communication and technical skills.

• Must be enthusiastic, and confident, and have the ability to build strong relationships will people at all levels.

• Demonstrable experience delivering excellent customer service and managing technical accounts.

• Knowledge and understanding of best practices for service management.

• Ability to define and deliver a strategic vision for technical account management.

• A full UK Driving Licence is essential as travel to meet with clients will be required.

Key responsibilities for a Technical Account Manager:

• Manage technical accounts for clients, including regular communication, updates, and reporting.

• Deliver excellent customer service and successfully grow customer account spend through proactive and reactive selling.

• Provide technical support to clients, resolving technical issues and managing expectations.

• Collaborate with the sales team to support the onboarding of new clients and identify new business opportunities.

• Manage projects for clients from inception to completion, ensuring they are delivered on time, within budget, and to a high standard.

• Identify areas for service improvement and make recommendations to the management team.

• Maintain and update client documentation, including technical plans and reports.

• Attend client meetings and provide technical expertise and advice.

• Stay up-to-date with industry trends and new technologies.

So, if you are a Technical Account Manager, 2nd/3rd Line project engineer, or similar, have the above skills, and want to be part of a growing business then please apply now!

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