Job reference - 367
Location - Salisbury, Wiltshire
Job type - Permanent
Salary - up to £30,000 + benefits + free parking
An amazing opportunity has become available for a Technical Support Engineer to join a reputable business based in Salisbury.
Benefits for employees include:
Dress down days.
Frequent social events and experiences including company holidays.
21 days holiday per year increasing by 1 day for each year of service.
Christmas shutdown period in addition to the annual leave.
Discounted gym memberships.
Major discounts on retail purchases, travel, theatre trips, experiences and leisure.
Free drinks from Café Nero and food from Greggs.
Free film streaming.
Key responsibilities for a Telecommunications/Technical Support Engineer;
Provide remote Technical Support to all of our products installed in the field (occasional site visits may be required)
Update support tickets and customer information on an in-house CRM system
Log customer enquiries and faults with 3rd Party Support, monitor to ensure the Customers and Services Managers are up to date with any progress.
Identify any potential issues that could escalate and liaise with the relevant party, either internal or external to resolve these.
Configure broadband routers to ensure a seamless migration
Adhere to the support SLA’s and response times in place
Always act in the best interest of our customers
Support fellow Engineers remotely and on site
Key skills required for a Technical Support Engineer:
Previous experience working within a similar role (minimum 2 years’ experience)
Previous knowledge/accreditation with Telephone systems (preferably LG IPECS or Grandstream UCM, however other vendors considered)
Ability to use initiative with excellent problem-solving skills.
Strong communication and interpersonal skills.
Don't miss out! For more information about this one-off Technical Support Engineer opportunity, please apply now for a confidential chat.
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