3rd Line Support Engineer

Job reference - 404

Location - Kent

Salary - £40,000 + Hybrid working + benefits

Job type - Permanent

Working Hours - Mon - Fri (08:30 - 17:30)

We have a new vacancy available for an experienced 3rd Line Support engineer looking to join a well-established Managed Service Provider.

Due to continued growth, my client is looking for an experienced Engineer to join their Managed Services Team. Well-established with an outstanding reputation, they are a friendly, successful, and ambitious company. Passionate about cultivating a fun and rewarding environment where staff are looked after while providing a framework and incentives to enable everyone to fulfill their potential. Now is the perfect time to join them and be a part of their next chapter and continued success.

The Benefits package for all employees includes:

• 25 days holiday

• Your Birthday as a bonus annual leave day

• Annual Staff Bonus

• Pension scheme

• 2 weeks of dedicated training days

• Service Desk gamification rewards

• Free onsite parking

• Ride2work Scheme

• Onsite Games Room

• Dress down Fridays

• Unlimited free fruit and soft drinks

• Beans to cup coffee machine

• Company paid quarterly social events

• New client introduction bonus

• New staff introduction bonus

• Regular anonymous pulse surveys to help us help you

• Childcare Vouchers

• Perkbox

Key skills required for a 3rd Line Support Engineer:

• Experience working as a 3rd Line Support Engineer

• We are seeking a 3rd Line Support Engineer from a Managed Service background or similar as you will be dealing with multiple customers

• Microsoft 365, SharePoint, MS Server (2012/2019), Hyper V, VMware, Azure, Switches, Routers, Firewalls (Watchguard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory

• Great customer service skills

• Positive and passionate about technology and your role

• Good problem-solving skills,

• An ability to take challenges in your stride

Key responsibilities for a 3rd Line Support Engineer:

• 3rd Line Support across a variety of systems and clients

• Escalation point for junior members

• Shared responsibility for health of the Service board

• Onsite technical support where necessary

• Training and support of junior team members

• Client documentation

• Part of out-of-hours on-call team Rota

• Full driving license/car owner is essential

So, if you are a 3rd Line Support Engineer and looking for a new challenge and genuine opportunities for career progression then please apply now!