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1st Line Support Engineer


Job reference - 379

Location - Farringdon, London

Salary - £26,000 - £28,000 + benefits such as, statutory pension, private healthcare, extra holidays for length of service, day off on birthday, employee discount platform, staff and friends and family discount, travel loans.

Working Hours - 40 hours per week (8 hours working day)


An exciting opportunity has become available for a 1st Line Support Engineer to join a forward-thinking business, based in Farringdon London.

Essential experience required for a 1st Line Support Engineer:

  • A good understanding of providing first line IT support and support triage in a support or IT call centre environment.

  • A good understanding of Microsoft products, Office, particularly supporting and training users. Microsoft 365, Office 2016. Access, Word, Excel, Outlook etc.

  • Problem analysis and resolution skills.

  • Troubleshooting and resolution of basic IT issues including software and hardware, windows, office, laptops, PCs etc.

  • Good telephone manner and able to deal with staff at all levels.

Any experience with the following would be a huge advantage but this is NOT essential as training will be provided:

  • Understanding of IT networking, TCP/IP and Microsoft networking.

  • Scripting, Microsoft PowerShell, VBScript, Batch Files etc.

  • Hardware maintenance, such as installation of memory, hard disc drives etc.

  • Understanding of Print Queues, Print Management and general printing.

  • Microsoft Azure & Microsoft Server management, Active Directory, Domain Controllers, File & Print Services etc.

  • Management of Microsoft 365 on a Microsoft Azure Platform

  • Salesforce and Pardot experience in administration

  • GDPR, Data Protection, Data Security and/or Information Governance

  • Experience of working within the health industry.

Summary of role for the 1st Line Support Engineer:

  • First point of contact and support for business users of IT systems for resolution of faults and incidents.

  • Primary contact and triage of incoming IT support requests by telephone or through our ticketing system.

  • Provide first line IT support to personnel

  • Installations and configuration of new equipment, telephony, mobile telephony, printing, and any other elements within the scope of the department.

  • IT System administration and support for hosted server environment and internal systems.

  • Implementing and supporting digital information and security including IG (Information Governance) and GDPR (General Data Protection Regulation).

  • Improving and maintaining existing processes and supporting new processes for governance and security.

  • Travelling to other sites across the country to provide on-site support and installations where required.

  • Assisting the Information Management & Technology Support Analyst and Head of IT in all aspects of IT support and IT management as required.

  • Setting up new PCs and workstations, telephones, printers, servers etc.

  • Server and system administration

  • Assist in the support and management of IT infrastructure and services for new clinics as the network expands.

  • Assist in the support and management of IT software products and services for the organisation.

  • Maintain an incident reporting system to ensure all incidents reported are logged and kept updated for future reference. Liaise with IT Service providers to report faults, diagnose and assist with their resolution.

  • Assist in the management of IT service providers against their SLAs and contracts.

  • Provide out-of-hours support where required with other team members on rotation.

So, if you are an experienced 1st Line Support Engineer and looking to join a business that puts its staff first, then please apply now.

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