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2nd Line Support Engineer

Job reference - 244

Location - Farnham, Surrey

Salary - £28,000 - £32,000

Job type - Permanent

Date posted - 10/01/2020

An amazing opportunity has become available for a 2nd Line support engineer to join a forward-thinking organisation based in Farnham, Surrey.

My client is seeking a dynamic IT support engineer with at least 2 years+ technical service desk support experience.

To be considered for this 2nd Line support engineer opportunity you will have knowledge and working experience of most of the following technologies;

  • Windows operating systems Windows Servers would be useful but this is not essential

  • MS office & Office 365

  • Networking protocols such as; TCP/IP, DNS, DHCP

  • Active directory

  • Group Policies

  • Any knowledge of VMware would be highly desirable but is not essential

  • Knowledge of Azure or AWS would be an advantage but again, this is not essential as training will be provided on this. 

  • Must have IT technical helpdesk/Service desk support experience Broadband, phone and other communications services.

Desirable Skills for a 2nd Line support engineer;

  • Professional qualifications pertinent to the role such as MCSA, VCP or CCNA.

  • Personal achievements in IT such as home networking, own website etc.

  • Networking knowledge (vlan’s, VPN’s, etc.); even if it is basic

  • Linux knowledge (although we do not have a lot of servers/services using Linux that we directly manage it would be useful).

Key responsibilities for a 2nd Line support engineer;

As a senior engineer your role will also include leading the service desk team on a day to basis ensuring ticket queues are managed appropriately.

You will be expected to work with the second line team providing leadership and guidance for challenging customer interactions using your experience to help them overcome difficult engagements.

Provide remote administration and management of Client premises equipment for:

  • Microsoft server OS & related applications

  • Microsoft and VMWare virtualisation products such as ESXi and vCentre

  • Broadband routers and modems

  • Data centre and campus grade managed switches

  • Managed firewalls and routers

  • Management and reporting systems such as SCCM, PRTG and Solarwinds

  • Management of the ticket queue will be your responsibility working with the team to ensure SLA’s are adhered to and tickets are kept up to date with the requisite information.

  • Balancing of workload across the team will fall under your responsibility and it is expected you will work closely with the technical director in order to ensure consistency across the team.

Enthusiasm is key! We are looking for a 2nd Line support engineer who enjoys helping customers with their technical problems and has the capability to resolve the the issue. 

So, if you have a genuine passion for technology, want to work for a growing organisation that looks after it's staff then please apply now for a confidential chat.


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