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2nd Line Support Engineer

Job reference - 377

Location - Hertfordshire

Salary - £40,000 + Company Pension Plan, Company Healthcare, Employee Assistance Program (EAP), Free car parking, Premium gym very close by and the office is close to public transport links.

Working Hours - Mon - Fri

A fantastic opportunity has become available for a 2nd Line Support Engineer to join a forward-thinking and growing business, based in Hertfordshire.

This 2nd Line support engineer position is an excellent opportunity to join a fast growing IT Managed Service Provider (MSP) with great prospects for promotion and career development.

Key skills required for a 2nd Line Support Engineer:

  • 3+ years’ experience with an IT MSP

  • Substantial experience of MS Windows and Office, both previous and current versions

  • Detailed understanding of networking and firewall setup and operation

  • Microsoft MCSA certification would be desirable.

  • Experience using ConnectWise Automate and Manage would be highly desirable but is not essential as training will be provided.

  • CompTIA Network+ and Security+ certification desirable

Key responsibilities for a 2nd Line Support Engineer:

  • To carry out 1st & 2nd line IT support including some travel to customer sites when required

  • Project Infrastructure implementation

  • Azure, Exchange and Server (hosted and On-Premises) - installation, upgrades, support and maintenance

  • Firewall configuration and support

  • Office 365 including SharePoint and OneDrive implementation and support

  • Network Infrastructure implementation & support

  • Investigation of internet issues and failures and installation of equipment

  • 3rd party vendor management

  • Explain product use and operation to End Users

  • Creation and updating of site documentation and support requests

  • Specify, build and configure hardware and software as required

  • Advise on all aspects of IT

The successful 2nd Line support engineer will be responsible for supporting existing SME business customers with IT Support, VoIP and data connectivity so any experience with Office 365, Azure, Datto, Vade, Webroot, Cisco Meraki, Watchguard, and Networking would be a huge advantage.

So, if you are a 2nd Line Engineer and feel like you are being held back from progressing your career further, then please apply now for more details.


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