Customer Support Coordinator

Job ref - 470

Location - Andover

Salary - £29,000 - £31,000

Working Hours - Mon - Fri (08:30 - 17:00)

Job type - Permanent

An exciting opportunity has arisen for a Customer Support Executive to join a well-established business based in Andover, Hampshire.

Key skills required for a Customer Support Executive:

• Experience working in a Customer Support/Customer Experience Coordinator role

• A manufacturing background

• An excellent telephone manner with a friendly and professional approach

• Positive attitude

• MS Office skills

• Knowledge of order processing

• Knowledge of systems such as ERP systems and ideally some experience with CRM systems

• Processing UK and Export orders

• Complaint handling and customer support.

• Shipping goods experience

Key responsibilities for a Customer Experience Coordinator:

• Shipping urgent orders

• Working closely with the warehouse to support any queries

• Updating customer accounts

• dealing with dangerous goods

• Sales order processing

• Use of MS Office

• Dealing with customers over the phone

• Admin duties

So if you are a Customer Support Executive, Customer Experience Coordinator, or similar, and are looking for a varied role where no two days are the same then please apply now!

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